Career

​AFTER SALES MANAGER (DEADLINE: Aug 31st )

COME GROW WITH US


WAGNER ASIA AUTOMOTIVE LLC
, the Ford, Land Rover and Range Rover dealer for the country of Mongolia, is accepting applications for following open position in After Sales Manager.

GENERAL RESPONSIBILITIES: This position is responsible to manage the efficient and profitable operation of the service, parts, and body shop departments.

  • Oversee the training and development of staff, setting individualized training plans / targets; e.g. Ford and Land Rover technical training, English language, advanced Excel, etc
  • Manage the performance of the team, by setting targets, managing performance, conducting appraisals and providing coaching for further improvement
  • Promote the culture of the WAA workplace, aligning the team towards the desired work behaviors, such as safety, integrity, excellence, teamwork and dedication
  • Increase the recognition of employees through employee-of-the-month programs, graduation ceremonies for trainees, etc to encourage the desired behaviors
  • Coach direct reports through individual feedback sessions, 1:1 sessions to review action plans, weekly leadership meetings
  • Manage employee training by setting targets, managing completions, creating personal development plans (PDP), etc
  • Act as a role model for employees, representing the company’s values
  • Lead the WAA team to achieve the “gold standard” of automotive customer services
  • Increase customer mindset of after sales team, through the review of roles, such as the service advisors, by training them to ask the right questions
  • Work with team to implement changes to deliver customer satisfaction improvements; e.g. further adoption of the Land Rover 7-Step Program, enhancement of reception area, improvement of the WAA website
  • Manage tire & accessories business profitably; find & implement opportunities for new parts & tire/accessories business
  • Maximize profitability by driving sales & minimizing expenses
  • Monitor and evaluate customer needs and competitor activity in the market, ensuring that marketing campaigns are relevant and targeted.
  • Manage & improve processes & assist in improving policies to drive effectiveness & efficiency; remove barriers & challenges for employees
  • Regularly communicates and interacts with members of other departments to develop the business.
  • Collaborate with & support other departments to assist each other for success
  • Continuously develop oneself (service/technical, service management, automotive industry/business, parts management, customer service, communication, leadership, management, etc)

REQUIREMENTS:

  • Must have 3-4 years of relevant experience
  • Must have 2-3 years of management & leadership experience
  • Tertiary education with experience in business management
  • Good understanding of financial, operational, sales, marketing, and human resources aspects of the business
  • Technical background preferred
  • Automotive experience preferred
  • Excellent command of English language (able to write proposals & agreements, negotiate with vendors, etc)
  • Land Rover Service Manager Level 1 must be met within 10 days of employment
  • Strong interpersonal, negotiation, and leadership skills to drive results with/through people
  • Problem-solving & customer-service oriented mindset, able to find solutions to even most challenging issues
  • Results-driven, motivated, & action-oriented, able to manage complicated projects as well as simple tasks to achieve results effectively & efficiently
  • Strong ability to prioritize
  • Proven track record in driving results & having success

All Interested applicants with the above qualifications, please submit the following documents

  • Filled out WAE LLC Application form (with a recent photo, form is available on website and at the receptionist)
  • CV and Cover letter (in English and Mongolian language)
  • A Copy of all Diplomas and Certificates ( MUST BE NOTARIZED )
  • A copy of ID and Driving License
  • A copy of Social Insurance Book (MUST BE NOTARIZED)
  • Reference letter or Recommendation letter from current or previous employer

WE OFFER A GOOD WORKING ENVIRONMENT AND COMPETITIVE COMPENSATION PACKAGE WHICH WILL BE NEGOTIATED WITH THE SUCCESSFUL APPLICANTS.

To the following address before: 31st Aug, 2015

Address: Wagner Asia Automotive, LLC, Narni Zam 55/1,Teeverchid Street, Sukhbaatar district, 14253 Ulaanbaatar, Mongolia

Tel: 976-99102748

Email: munkhjargal_i@wagnerasia.com

Download and fill this form then send it to munkhjargal_d@wagnerasia.com